ECDC Public Health Emergency Preparedness
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Emergency risk communication (with the public) Description: Emergency risk communication is the real-time
exchange of information, advice and opinions between experts and/or officials, and people who face a threat to
their survival, health, economic or social well-being. The focus of this section is on communicating with the
public during a crisis, ensuring that everyone, especially members of vulnerable and hard-to-reach populations,
receive the information that they need to protect themselves. Type: Domain | 0 |
Address communication inequalities Description: Ability to address differences across population groups on how the message is received, processed, and acted upon due to the socio-economic and cultural characteristics of the population affected by the emergency. Type: Domain | 0 |
1. Address cultural and societal barriers in the cognitive processing and compliance with recommended behaviours. Type: Core Competencies Category: - Area: - Domain: - | 1 |
2. Use most appropriate content and trusted channels of communication across population groups. Type: Core Competencies Category: - Area: - Domain: - | 0 |
3. Identify strategies to overcome linguistic barriers, e.g. request local assistance. Type: Core Competencies Category: - Area: - Domain: - | 0 |
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Use dynamic listening and manage rumours Description: Ability to disseminate messages that are clear and collaborate with other organisations, including health professionals and local leaders to disseminate the message through appropriate channels and messengers. Type: Domain | 2 |
1. Identify data gathering mechanisms to understand and monitor the informational needs of the population. Type: Core Competencies Category: - Area: - Domain: - | 0 |
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3. Proactively address the needs of the news media and the general public. Type: Core Competencies Category: - Area: - Domain: - | 0 |
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Communicate risk in an accurate, transparent and timely manner Description: Ability to provide information to the public in a timely manner, taking into account the actual risk and the general public’s perception of the risk. Type: Domain | 1 |
1. Integrate the results of the risk-assessment process in the messages Type: Core Competencies Category: - Area: - Domain: - | 0 |
2. Manage and assess situational information received by the organisation Type: Core Competencies Category: - Area: - Domain: - | 0 |
3. Anticipate questions from the public and develop appropriate answers Type: Core Competencies Category: - Area: - Domain: - | 0 |
4. Understand and implement the principles of risk communication Type: Core Competencies Category: - Area: - Domain: - | 0 |
5. Identify strategies to facilitate the release of information (i.e. review outgoing messages in a timely manner) Type: Core Competencies Category: - Area: - Domain: - | 0 |
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