Discussion forum

Report Problems

 
Report Problems
by - Saturday, 12 December 2015, 11:31 AM
 

This first course in the ECDC Virtual Academy has been prepared with the utmost care. Still it is possible that things technically do not work out for you, the way we have designed them.

Please use this forum to report problems you encounter and we will look into it as soon as possible.

Re: Report Problems
by - Wednesday, 16 December 2015, 12:26 PM
 
We have received the message from one participant that the Meet and Greet forum cannot be used. There seems to be a permission problem. We will look into this asap.
Rodrigo Filipe
Re: Report Problems
by Rodrigo Filipe - Wednesday, 16 December 2015, 12:39 PM
 

Dear Arnold thanks for reporting this problem here in the platform.

In deed the permissions were set in a way that course participants could not post or reply to posts in the discussion forum. This problem is now fixed and I hope to see course participants replying to your call to meet and greet.

Now that all participants are allowed to post in the forums please use this discussion thread to post any technical difficulties you might be having.

Regards
Rodrigo Filipe

Re: Report Problems
by - Wednesday, 16 December 2015, 5:30 PM
 

Thank you Rodrigo ! This is a great help and it will now allow all of us to further prepare and interact before the course.

Erika Rossetto
Re: Report Problems
by Erika Rossetto - Wednesday, 16 December 2015, 5:31 PM
 

Dear all, thanks.

Now it's available.

I'll go there.

Best regards, Érika.

Ion Birca
Re: Report Problems
by Ion Birca - Friday, 15 January 2016, 5:03 PM
 

Dear Arnold,

I have a problem with completing the introduction, i had finished the lecture course, but is not completed. I passed this course 2 times (one at 07.01.2016 and today 15 January). Can you tell me what to do.  I attached a screen shot.  

Thank you



Re: Report Problems
by - Saturday, 16 January 2016, 10:00 AM
 

Dear Ion

Thanks for a clear report. Our technical team will be available again on Monday and will look into that for sure.

SANKALP YADAV
Re: Report Problems
by SANKALP YADAV - Saturday, 16 January 2016, 5:19 PM
 


Dear Arnold,

I have similar problem with completing the introduction, I had finished the lecture course successfully, but it is not yet completed. I passed this course  On 05.01.2016 Can you tell me what to do?  I am really surprised, as this issue has made me really confused. Please help me get over this technical issue.

Thank you


SANKALP YADAV
Re: Report Problems
by SANKALP YADAV - Saturday, 16 January 2016, 5:27 PM
 

Here is the screen shot.



SANKALP YADAV
Re: Report Problems
by SANKALP YADAV - Thursday, 21 January 2016, 11:26 AM
 
Dear Arnold,


I am afraid that the issue that I raised has not yet resolved. I am really confused as my course record is not showing anything complete in the last section. Please help. Besides, I have not heard anything from your side since my last mail.

Hope to hear from you soon,

Regards, 

Dr.Sankalp

Rodrigo Filipe
Re: Report Problems
by Rodrigo Filipe - Friday, 22 January 2016, 1:43 PM
 

Dear Dr. Sankalp,

Thank you for reporting this issue.

We have taken note and are still investigation a solution. The completion indication is working for some users but not for all, which is a bit strange. We are suspecting that this issue is related to eventual differences in the behaviour of the SCORM Modules in different the technical platforms (i.e. Operative system and browser) .

From the screenshot you provided I can see that you are using Windows as an operative system and that your browser is Google Chrome. Could you please inform us which version of Windows you are using?

Regards
Rodrigo