Emergency Preparedness Capabilities: risk and crisis communication (Module 2)


October 2021 / 4 hours


More information to be provided.

Objectives/intended learning outcomes

This training is one of the building blocks of the preparedness courses. It is designed to inform those involved in coordinating the response to a public health emergency. After completing this training, the participants will be able to:

  • understand and discuss how to address communication inequalities;
  • use various sources of information to conduct dynamic listening and manage rumours;
  • discuss the factors that affect the accuracy, transparency and timeliness of risk-communication and strategies to overcome potential barriers;
  • discuss strategies that aim to foster and maintain trust during the ERC process.


Target audience

The target audience for this competency-based training are those experts at the local, country or regional (international) levels working in public health preparedness who may act as operational leads designing and implementing the preparedness response strategy at national and if appropriate sub-national level.



The training is organised in two modules. The training will also include an introductory and evaluation session. The courses include a mixture of short lectures, scenario-based group discussions and interactive activities designed to address the learning objectives. Participation in module 1 is not a prerequisite to participate in module 2.

Note: This course is not open for public enrolment. Participation is through invitation by the focal point of the respective disease programme or function areas which is guided by the framework of collaboration between ECDC and the Coordinating Competent Bodies of Member States.